All Eargo hearing aids include lifetime support from a team of licensed hearing professionals and audiologists. Along with your hearing aids, you’ll receive a welcome call from a member of the company’s hearing team. They’ll walk you through how to fit, adjust, charge, and maintain your new hearing aids.
The Eargo website also has an extensive Watch and Learn video library and an FAQ section that addresses common issues. You can also download the entire manual for whichever hearing aids you choose. Live customer service is available over the phone Monday through Friday, 9 a.m. to 9 p.m. Eastern Standard Time (EST).
Eargo Warranty
A comprehensive warranty is a valuable factor when comparing hearing aids. In fact, more than 66 percent of the respondents to our reviews team’s proprietary survey of 600-plus hearing aid users reported that their hearing aids had been repaired at least once during the warranty period. Eargo offers a warranty that covers the hearing aids, chargers, cables, and USB plugs. If a device is lost or damaged, the warranty covers unlimited repairs and one replacement. However, the warranty does not apply if you purchase the hearing aids on a third-party site, such as Amazon, eBay, or an unauthorized reseller.
- Eargo Max comes with a one-year warranty.
- Neo HiFi, Eargo 5, and Eargo 6 have a two-year warranty.
Free Sample
Eargo offers a unique no-cost sample program. You can request a free, nonworking pair to try out for fit and feel before purchasing. Most hearing aids require several fittings and adjustments with a hearing professional, but Eargo devices are designed to fit without expert help. While you won’t get a professional fitting for your Eargo hearing aids, you can request the free sample to help you determine whether they’ll fit comfortably before you buy.
Eargo Ratings
We read verified customer reviews to learn what Eargo customers thought about their hearing aids. The Eargo website has reviews that range from 5 stars (“discreet and easy to clean and adjust”) to 1 star (“did not fit well into my ears and constantly slip down”). As of July 2023 on BBB, Eargo has an average customer rating of 4.34 out of 5 stars, based on 209 reviews. The company also maintains an A+ rating because they review and respond to customer complaints in a timely manner. On Trustpilot, Eargo has an “excellent” rating with 4.7 stars out of 5, based on 139 reviews.
Positive reviews of the company report satisfaction with the ability to order a free sample to test fit, as well as the low price, invisible look, comfortable feel, and sound clarity.
Customer complaints focus on hearing feedback when wearing the devices and talking on the phone, as well as shipping delays and issues contacting customer service.
